"I'll be recommending it to everyone as an awesome experience and money well spent ..... my sincere thanks to you all :-)"
"Brilliant afternoon spent getting wet but having a brilliant experience with great instructors.
Very impressed with how our instructor looked after us, both in our raft and looked out for there team in the accompanying raft. "
"Brilliant session enjoyed by young and grandpa, loved the games and Rob was excellent. "
"We booked as a "special" birthday present with family.From the minute we booked to actually leaving after the rafting experience all staff were so helpful and everything was so organised. All instructors, especially ours, Tim, were absolutely fantastic. Made the experience fun and exhilarating and felt safe all the time. Our children absolutely loved it, so much so we have booked again for June. "
"Course was really fun and exciting, would 100% recommend to do gorge walking, great for a big group
"Was an absolutely fantastic day! We all enjoyed the experience so much and had such great instructors to help us so much along the way. An experience we will never forget!"
"Had an absolute fun time. Would recommend the activity to everyone. Our guide Ben was great and made sure we had a great experience.."
"As it was my first time Rafting experience, I was so much thrilled to try it. And WWW guys have made it real cool with proper explanation and guidance. It was really exciting and a wonderful experience to cherish for lifetime. I have enjoyed the whole session. :)"
"The whole experience was really fun!"
"We booked rafting for my birthday, the instructors were brilliant. We had so much fun! I would recommend to anyone! So useful as a big group that we could all pay individually"
"Absolutely loved it! Great fun and lovely staff. Would come again ?"
"great fun well organized with good instructors"
"Isaac (10 years old) described the day as his 'best birthday ever' and he has already asked to come back again for his Christmas present."
"Thank you I had a great time for my 30th birthday would definitely recommend you "
"Had a fantastic day. We both thoroughly enjoyed the experience and will do it again
"We all enjoyed it and hope to return with friends soon"
"Absolutely brilliant! Went to white water rafting for a joint birthday and would definitely recommend it! everyone enjoyed it and can’t wait to go again. Thank you "
"Awesome day for me and my friends ......still buzzing .....recommended to many friends already defo will do it again "
"I booked rafting for a stag party ,it turned out to be the best part of the weekend. we were given a warm welcome as soon as we arrived at the shop. The lads did not stop laughing from the time they started to put on their wet suits
Our guide on the raft was excellent. And helped make the day enjoyable.
we are already planning our next rafting trip "
"The instructors and the staff at the Centre were all very friendly. The session was run professionally throughout with a careful balance maintained to ensure we all had a fun time but also stayed safe. The stretch of water used at Llangollen is beautiful.
In short, we enjoyed every minute of our first (but hopefully not last) white water rafting experience. Our thanks to everyone involved."
"Excellent day out at the National Water Sports Centre, white water surfing. Excellent facilities, friendly staff and the whole experience was enjoyable!"
"What an amazing experience. The instructor was friend and supportive but gave us an amazing intense session. Definitely recommend to everyone. "
"We really enjoyed the day! Our instructors made our experience really good as well. Thanks :)"
"We had the best time white water rafting! Our instructor David made the tailored the session to us and made it so exciting and entertaining! Great instructor, would definitely recommend! "
"We had an amazing experience, we had so much fun!! the guides were very professional and super patient. would definitely recommend this activity to others. "
"The whole experience was fantastic! The staff were brilliant and really paitient. We had so much fun. Would and have recommended this activity to others."
"We all had a really amazing day, loved every minute of it and our instructor/ raft guide Sam was brilliant we had a right laugh made us all feel at ease brilliant experience loved it Thank you for making it such An amazing experience "
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Terms and Conditions - Activity Passport, Experiences and Standard Vouchers
Geronigo is the Company behind this successful brand. The Company issues Activity Passport, Experiences and Standard Vouchers to its customers via its website, or over the telephone. Geronigo have the biggest activity network in the the UK.
1. Prices & Payments
The prices of specific Experiences are held for the 12 months validity. Passports and Standard Vouchers are non-specific and are redeemed at face value against the retail price at the time of redemption. We accept all major credit and debit cards. We also accept payment by cheque - made payable to: Geronigo. Post to: Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA. Please state (1) what you wish to purchase - a Passport, Specific Experience or Standard Voucher; (2)How much you wish to spend; (3) Your name and address; (4) Your telephone number and email address.
Geronigo vouchers are valid for 12 months from the date of issue (or 12 months for 25th December for Christmas Vouchers).
3. Extending the Validity Period
A Passport, Experience or Standard Voucher will be deemed to be invalid and will not be eligible for redemption if it is out of date (the validity date is clearly stated). Extension are available, providing they are still valid when contact is made with Geronigo. If the customer or recipient is unable to use the Passport, Experience or Standard Voucher before the expiry date, then they can extend the validity date by calling 0800 876 0111 and speaking to one of our sales representatives. There is a small admin charge of GBP6.99 for a one month extension. Extensions can only be made 3 times for any one Passport, Experience or Standard Voucher. We do not issue a new Passport, Experience or Standard Voucher for extensions. If this is requested, further costs will be incurred. Free gifts or promotional products are not eligible for extensions.
Booking is subject to availability and must be made through Geronigo only and not at the activity venues. We will happily redeem your Passport, Experience or Standard Voucher against any package featured on our site up to its full value, regardless of any specific experience named. Additional participants can take part, but they will be charged at the retail price as detailed on our website at the time of booking. Once a booking is made, booking terms and conditions then apply as detailed on our main website www.
5. Activity Restrictions
All activities have restrictions of some sort, they can relate to age, height, health, and weight. These are in the best interests of participants. Visit www. and check out your preferred activity and any restrictions that are in place. If you still have any concerns, give us a call.
6.Despatch & Delivery
All Passports, Experiences and Vouchers will be despatched in accordance with your chosen delivery selection. We cannot be held liable for any loss suffered as a result of mail being delayed, and we accept no responsibility for lost or stolen Passports, Experiences or Standard Vouchers. Please keep them in a safe place and protect them as you would cash. Duplicates can be issued, but this will incur an admin charge and any additional postage costs. Stated postage is for up to 3 Standard Vouchers per envelope posted to the same address. Each address is treated as a separate delivery and will incur a separate postage charge. Gift wrapping incurs an individual cost per Passport, Experience or Standard Voucher for the wrapping and postage.
You have the right to return your unused Passport, Standard Voucher, or Experience within 7 days of our despatch date for a full refund. All refunds made after 7 days and within 28 days of receipt will incur a GBP20 or 20% administration charge (whichever is greater). All refunds will be made to the person made the purchase and the monies will be refunded directly to that credit / debit card. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser's account. To request a refund you must return your Passport, Experience or Standard Voucher by recorded delivery to: Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA, together with a covering letter detailing the reason for your refund request. Free gifts or promotional products are not eligible for refunds.
8. Activity Pictures and Descriptions
Whilst every effort is made to ensure the descriptions and pictures used are a true representation of the activities offered, these do not form part of the contract. Pictures used are always representative of the activity and not venue specific.
9. Cash / Credit Value
Our Passports and Standard Vouchers do not have any cash or credit value other than as payment or part-payment towards an activity as detailed on our websites. Should the value of you Passport, Experience or Standard Voucher exceed that of the activity chosen, no cash refund or credit is given against the balance. Should they be insufficient to cover an activity because of a price increase, or change of activity choice, the bearer will be expected to pay any outstanding balance before the booking can be made.
10. Office of Fair Trading and Trading Standards
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.
11. Data Protection
This Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be: - Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate; Not kept longer than necessary; Processed in accordance with the data subject's rights; Secure
12. Trademarks and Brand Names
All our names are well known in the UK and we have acquired both registered and unregistered rights in our names, brands, trademarks, domain names and logos. No one may use our brands, names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use will be dealt with swiftly by law.
13. Our Terms
All purchases and bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their dealings with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in the nearest area in which you are domiciled.
17. Force Majeure
This Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of This Company, including, but not limited to actions by others, acts of god, war, civil disorder or industrial dispute.
18. Our Rights
Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.
19. Booking Agent
We are a booking agency for the activity providers and activity venues featured on our websites, therefore we do not physically deliver the activities provided. All issues and claims in connection with the performance and delivery of an activity must therefore be directed at the activity provider. In this instance, this company will provide full information to assist in any resolution.
Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA
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