Terms & Conditions

X

BOOKING PROCESS

Bookings can be made on our website by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.

CONFIRMATION

On receipt of the required payment and final availability check, you will receive confirmation of your booking and a receipt for your payment, which will have full venue contact details and any other relevant information. Please use the postcode provided to generate your own map online using Google Maps or use in a SatNav. If you do not receive theses details on your receipt contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. We can be contacted by phone seven days a week. Please view our booking office hours on this website. Please have full details of your booked event to hand.

CANCELLATION

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends:
Booking taken:- Loss of deposit
More than 31 days prior to booked date:- Full refund less deposit.
31 days or less prior to booked date:- No refund.
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email: admin@activityhq.com, or post to address below. If catering or any other supply is included in the package, this may also be subject to cancellation charges.The 31day rule includes weekends and bank holidays.Any reduction in numbers must also in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances.

SPECIAL BOOKING CONDITIONS FOR ZORBING, RALLY DRIVING /HIGH PERFORMANCE CARS

In the case of a booking for sphering (zorbing), rally driving or any event that includes driving any type of high performance car, full payment is required on booking and no refunds are given. In the case of high performance cars, you may re-schedule your date, subject to availability, up to 21 days prior to the event. The admin fee to do this is £30 per booking.

BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE

If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue. You can chose a date up to three months after the original booked date. Bookings at all-weather venues, or at a venue where the supplier is prepared to run the session, will not be eligible for re-scheduling. In these circumstances, a customer's decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable.

GROUP BOOKINGS

Discounted bookings for large groups are priced on the number of participants. Any reduction in group size will result in re-pricing.If the reduction causes your group numbers to fall below the minimum requirement, the price for the minimum number will be charged regardless of attendees. In addition to the re-pricing, cancellation charges apply to each person that is cancelled in a group booking. A group that does not qualify for a discount at the time of booking, cannot acquire a discounted status by the addition of extra participants at a later date. A booked 'team' classified event can add further teams to their booking subject to availability but team sizes cannot be increased at a later date. If a reduction in a group size results in the venue cancelling your event you will still be subject to cancellation charges.

ARRIVAL TIMES

You must be ready to take part in your booked activity 30 minutes prior to a designated 'start-time' to enable a full safety briefing to take place, unless advised otherwise on your booking confirmation. The time stated on your confirmation is the start time not arrival time. Some venues ask for an even earlier arrival - so please check on your confirmation. No participant may take part in any activity without first attending a pre-session safety briefing as designated by the individual activity provider. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and the activity provider will turn you away, particularly if they have a busy schedule to meet. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.

EXCLUSION FROM VENUE

The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

PERSONAL SAFETY / HEALTH REQUIREMENTS

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.

ACTIVITY DESCRIPTIONS / RESTRICTIONS

All the activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. Our Booking Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.

DRIVING LICENCE

For gokarting and quad biking no driving licence is required, however, when taking part in 4x4 or a supercar / rally driving experience, you must have held a full UK licence for at least one year (F1 driving experience 3 years). You must also take your licence for inspection on the day. Failure to produce a licence for this type of activity will result in you not taking part in the activity and this will be deemed as a cancellation.

COMPLAINTS

If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or it’s performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email: customer.services@activityhq.com. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.

REFUNDS

Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.

OFFICE OF FAIR TRADING & TRADING STANDARDS

This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.

DATA PROTECTION

The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept longer than necessary
  • Processed in accordance with the data subject`s rights
  • Secure

TRADEMARKS & BRAND NAMES

All our brands are well known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.

OUR TERMS

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

SEVERABILITY

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.

STATUTORY RIGHTS

Your statutory rights are not affected.

JURISDICTION

These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.

FORCE MAJEURE

The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.

WAIVER

Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.

NOTE

We are a booking agency for the activity providers and venues featured on our websites. Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA

0 shopping_basket My Basket

Total £0.00

x

Basket Summary

Your Basket is empty

Add Voucher

7 Day Money Back Guarantee.

If for any reason you change your mind after purchasing a Geronigo® gift voucher. We will offer you a full refund, no questions asked!

Subject to the voucher being unused and returned to us in good condition (if a postal voucher).

Total £0.00

  • Voucher Total £0.00
  • Wrapping £0.00
  • Delivery £0.00

for more information on delivery, Voucher redemption & extension and to read the full voucher terms & conditions, click here

X

Voucher Terms

Terms and Conditions - Activity Passport, Experiences and Standard Vouchers

Geronigo is the Company behind this successful brand. The Company issues Activity Passport, Experiences and Standard Vouchers to its customers via its website, or over the telephone. Geronigo have the biggest activity network in the the UK.

1. Prices & Payments

The prices of specific Experiences are held for the 12 months validity. Passports and Standard Vouchers are non-specific and are redeemed at face value against the retail price at the time of redemption. We accept all major credit and debit cards. We also accept payment by cheque - made payable to: Geronigo. Post to: Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA. Please state (1) what you wish to purchase - a Passport, Specific Experience or Standard Voucher; (2)How much you wish to spend; (3) Your name and address; (4) Your telephone number and email address.

2. Validity

Geronigo vouchers are valid for 12 months from the date of issue (or 12 months for 25th December for Christmas Vouchers).

3. Extending the Validity Period

A Passport, Experience or Standard Voucher will be deemed to be invalid and will not be eligible for redemption if it is out of date (the validity date is clearly stated). Extension are available, providing they are still valid when contact is made with Geronigo. If the customer or recipient is unable to use the Passport, Experience or Standard Voucher before the expiry date, then they can extend the validity date by calling 0800 876 0111 and speaking to one of our sales representatives. There is a small admin charge of GBP6.99 for a one month extension. Extensions can only be made 3 times for any one Passport, Experience or Standard Voucher. We do not issue a new Passport, Experience or Standard Voucher for extensions. If this is requested, further costs will be incurred. Free gifts or promotional products are not eligible for extensions.

4. Booking

Booking is subject to availability and must be made through Geronigo only and not at the activity venues. We will happily redeem your Passport, Experience or Standard Voucher against any package featured on our site up to its full value, regardless of any specific experience named. Additional participants can take part, but they will be charged at the retail price as detailed on our website at the time of booking. Once a booking is made, booking terms and conditions then apply as detailed on our main website www.

5. Activity Restrictions

All activities have restrictions of some sort, they can relate to age, height, health, and weight. These are in the best interests of participants. Visit www. and check out your preferred activity and any restrictions that are in place. If you still have any concerns, give us a call.

6.Despatch & Delivery

All Passports, Experiences and Vouchers will be despatched in accordance with your chosen delivery selection. We cannot be held liable for any loss suffered as a result of mail being delayed, and we accept no responsibility for lost or stolen Passports, Experiences or Standard Vouchers. Please keep them in a safe place and protect them as you would cash. Duplicates can be issued, but this will incur an admin charge and any additional postage costs. Stated postage is for up to 3 Standard Vouchers per envelope posted to the same address. Each address is treated as a separate delivery and will incur a separate postage charge. Gift wrapping incurs an individual cost per Passport, Experience or Standard Voucher for the wrapping and postage.

7. Refunds

You have the right to return your unused Passport, Standard Voucher, or Experience within 7 days of our despatch date for a full refund. All refunds made after 7 days and within 28 days of receipt will incur a GBP20 or 20% administration charge (whichever is greater). All refunds will be made to the person made the purchase and the monies will be refunded directly to that credit / debit card. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser's account. To request a refund you must return your Passport, Experience or Standard Voucher by recorded delivery to: Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA, together with a covering letter detailing the reason for your refund request. Free gifts or promotional products are not eligible for refunds.

8. Activity Pictures and Descriptions

Whilst every effort is made to ensure the descriptions and pictures used are a true representation of the activities offered, these do not form part of the contract. Pictures used are always representative of the activity and not venue specific.

9. Cash / Credit Value

Our Passports and Standard Vouchers do not have any cash or credit value other than as payment or part-payment towards an activity as detailed on our websites. Should the value of you Passport, Experience or Standard Voucher exceed that of the activity chosen, no cash refund or credit is given against the balance. Should they be insufficient to cover an activity because of a price increase, or change of activity choice, the bearer will be expected to pay any outstanding balance before the booking can be made.

10. Office of Fair Trading and Trading Standards

This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.

11. Data Protection

This Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be: - Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate; Not kept longer than necessary; Processed in accordance with the data subject's rights; Secure

12. Trademarks and Brand Names

All our names are well known in the UK and we have acquired both registered and unregistered rights in our names, brands, trademarks, domain names and logos. No one may use our brands, names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use will be dealt with swiftly by law.

13. Our Terms

All purchases and bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their dealings with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

14. Severability

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.

15. Statutory

Your statutory rights are not affected.

16. Jurisdiction

These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in the nearest area in which you are domiciled.

17. Force Majeure

This Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of This Company, including, but not limited to actions by others, acts of god, war, civil disorder or industrial dispute.

18. Our Rights

Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.

19. Booking Agent

We are a booking agency for the activity providers and activity venues featured on our websites, therefore we do not physically deliver the activities provided. All issues and claims in connection with the performance and delivery of an activity must therefore be directed at the activity provider. In this instance, this company will provide full information to assist in any resolution.

Geronigo, 15th Floor (North), Arena Point, Merrion Way, Leeds, LS2 8PA

Customer First Experiences 100% enjoyment from beginning to end

verified_user

Best Prices

We work with thousands of providers across the UK to find the best value experiences on the market.

important_devices

Easy Bookings

Find your adventure, book your adventure and then manage your bookings easily on our website or mobile apps.

Money Back Guarantee

If you change your mind within 24 hours of making a booking we offer 100% money back guarantee. Applies to bookings made at least 14 days in advance of event date.

thumb_up

Pay With Confidence

Make payments with Paypal or credit card safely and securely. Secure payment processing via Stripe.